Privacy Policy

1. Information We Collect

a. Information You Provide

We collect information you voluntarily provide, including:

• Full name
• Business name
• Email address
• Phone number
• Billing and payment information
• Project details and business goals
• Messages, inquiries, and communications
• Login credentials (if applicable)

You are responsible for ensuring all provided information is accurate.

b. Automatically Collected Information

When you visit our website or interact with our systems, we may collect:

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent
• Referring URLs
• General location (city/state level)
• Cookies and tracking identifiers

This data helps us improve performance, user experience, and marketing effectiveness.

c. Third-Party Data Sources

We may receive information from trusted third parties, including:

• Payment processors (e.g., Stripe)
• Analytics providers (e.g., Google Analytics)
• Hosting and infrastructure providers (e.g., Vercel, cloud platforms)
• CRM and marketing tools (e.g., HubSpot, automation platforms)

We are not responsible for how third parties manage your data under their own policies.

2. How We Use Your Information

We use collected information to:

• Provide, deliver, and maintain services
• Process payments and manage billing
• Communicate regarding projects, updates, and support
• Improve website performance and user experience
• Customize services and recommendations
• Monitor security and prevent fraud or abuse
• Comply with legal obligations
• Enforce our Terms of Service

We do not sell your personal data.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze traffic and usage patterns
• Improve marketing and conversion tracking

You may disable cookies through your browser settings; however, some features may not function properly.

4. How We Share Information

We only share information in the following cases:

• With trusted service providers necessary to operate our business (hosting, payments, analytics, CRM)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety
• In connection with a merger, acquisition, or sale of assets

All third-party providers are expected to maintain reasonable data protection standards.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide services and fulfill contractual obligations
• Comply with legal, tax, or regulatory requirements
• Resolve disputes and enforce agreements

We may retain anonymized or aggregated data indefinitely.

6. Data Security

We implement commercially reasonable safeguards to protect your data, including:

• Secure hosting environments
• Encryption where applicable
• Access controls and monitoring

However, no system is completely secure. By using our services, you acknowledge and accept this risk.

7. Client Data & Systems Disclaimer

For clients using websites, software, or systems built by Gentry Media:

• You are responsible for the data collected through your website or systems
• You must comply with all applicable privacy laws (e.g., GDPR, CCPA if applicable)
• Gentry Media is not responsible for how you collect, store, or use end-user data

We act as a service provider, not the data controller for your customers.

8. Your Rights & Choices

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for certain uses

To make a request, contact us directly.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

10. International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the U.S., where laws may differ.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes become effective upon posting. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For questions or privacy-related requests, contact: